On more than one occasion, I've been remote to a machine and needed to pull the service tag.  Dell has a mechanism on their site which can get that information for you but I seem to recall it only works when you're physically on the machine and not accessing it through an RDP connection.

    Since I access almost every machine while being remote, you can see how that poses a problem.


    Seems I've encountered this issue several times over the last few weeks with Windows Server 2012.  I attempt to install updates and the progress bar will hang, essentially stalling out.  I cancel, I restart but I end up in the same place.

    When I first saw this issue, I read something about setting updates to install automatically in the middle of the night which managed to get the updates installed but it doesn't actually solve the problem.


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